7jj Privacy Policy

1 What Information We Collect

7jj collects the following types of information to provide you with services:

• Identity Information: Name, date of birth, national ID number (where applicable), age verification details.
• Contact Information: Email address, mobile number.
• Financial Information: bKash, Nagad, or Rocket number, bank account details, transaction history.
• Technical Information: IP address, browser type, device type, operating system, cookie data.
• Usage Information: Time spent on site, pages viewed, gaming history, betting patterns.
• Communication Records: Live chat messages, email exchanges, support tickets.

2 How We Collect Information

We collect information in the following ways:

• Directly from you: When registering an account, completing deposit or withdrawal forms, or contacting support.
• Automatically: Through cookies and tracking technologies as you browse the site.
• From third parties: Payment processors (bKash, Nagad, Rocket), identity verification service providers.

3 Purpose of Using Information

We use the collected information for the following purposes:

• To create and manage your account.
• To process deposits, pay out winnings, and complete other financial transactions.
• To verify age (21+) and confirm identity.
• To provide customer service and technical support.
• To implement responsible gaming management.
• To prevent fraud, money laundering, and other illegal activities.
• To improve our services and add new features.
• To send relevant offers and promotional information with your consent.

4 Data Security Measures

7jj uses industry-standard technology to protect your information:

• SSL/TLS Encryption: All data exchanged between your browser and our servers is transmitted in encrypted form.
• Database Encryption: Sensitive information is stored in encrypted form.
• Access Control: Only authorized staff can access specific data.
• Security Audits: Regular security audits and vulnerability assessments are conducted.
• Firewall Protection: Advanced firewalls and intrusion detection systems remain active.

However, it is not possible to make data transmission over the internet completely secure. We ensure the highest level of protection, but it must be acknowledged that no system is entirely impenetrable.

5 Data Retention Period

We retain your personal information for as long as necessary:

• Account Information: For the duration the account is active and for a set period after closure to meet legal obligations.
• Financial Transaction Data: For the period required under financial regulatory rules.
• Communication Records: Records are kept as needed even after a support case is resolved.
• Technical Logs: Retained for a defined period for security monitoring purposes.

Once the retention period ends, information is securely deleted or anonymized.

6 Sharing Information with Third Parties

We do not sell your information. However, limited information may be shared in the following circumstances:

• Payment Processors: Information required to complete bKash, Nagad, Rocket, and bank transfers is shared with payment providers.
• Identity Verification Services: Information may be shared with authorized verification agencies to confirm age and identity.
• Legal Obligations: Information required to comply with court orders or government directives is provided.
• Fraud Prevention: Information may be shared with international security organizations to prevent fraud and money laundering.
• Technology Service Providers: Trusted partners engaged for server hosting, cybersecurity, and analytics services.

All third-party partners operate under strict confidentiality agreements and cannot use your information for any other purpose.

7 Cookie Policy

7jj uses cookies and similar technologies on our website. Cookies are small data files stored in your browser.

• Essential Cookies: Required for login sessions, security tokens, and core site functionality — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, language, and other settings.
• Analytics Cookies: Used to analyze site usage patterns and make improvements.
• Marketing Cookies: Used to display relevant advertisements and offers (with your consent).

You can manage cookies through your browser settings. However, disabling certain cookies may prevent you from using some features of the site.

8 User Data Rights

You have the following rights over your own information:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or outdated information.
• Right to Erasure: The right to request deletion of your information under certain circumstances.
• Right to Restrict Processing: The right to request that data processing be limited until a dispute is resolved.
• Right to Opt Out of Marketing: The right to opt out of promotional communications at any time.
• Right to Lodge a Complaint: The right to report concerns related to a privacy breach.

To exercise these rights, contact us by email: [email protected]

9 Your Responsibility for Account Security

You have certain responsibilities of your own to keep your account secure:

• Use a strong password and do not share it with anyone.
• Log out at the end of each session, especially on shared devices.
• Notify us immediately if you notice any suspicious activity.
• Be cautious of phishing emails or messages — we never ask for your password.
• Keep your contact information up to date at all times.

10 Protection of Minors' Information

7jj provides services only to those aged 21 and above. We do not knowingly collect or store any information from minors.

If we become aware that a minor has used our services or that their information has been collected, we will immediately close that account and delete the related information.

Parents are requested to ensure their children do not use this site, and to contact us if any issue arises.

11 Special Protection for Sensitive Information

Certain types of information receive additional protection:

• Financial Information: Full payment method details are not stored on our servers — only encrypted tokens are kept.
• Identity Verification Data: National ID information is stored in limited form after verification is complete.
• Communication Records: Live chat and email exchanges are securely logged for quality control purposes.

12 International Data Transfers

As 7jj uses global infrastructure, your information may be stored or processed outside Bangladesh. In such cases we ensure that:

• The standard of data protection is no lower than the level applicable in Bangladesh.
• All our international partners comply with international data protection standards.
• Technical and legal safeguards are in place for data transfers.

13 Changes to the Policy

We may update this Privacy Policy due to business changes, legal requirements, or technological developments. In the event of changes:

• The updated policy will be published on the website and the "Last Updated" date will be changed.
• You will be notified by email in the case of significant changes.
• Continued use of the site after changes are made will be considered as acceptance of the new policy.

14 The Link Between Responsible Gaming and Data Protection

7jj is committed not only to data protection but also to ensuring responsible gaming. We analyze your usage data in order to:

• Identify possible signs of addiction and provide timely support.
• Effectively implement requests for self-exclusion or limit setting.
• Keep the age verification process running without interruption.

For more information on responsible gaming, visit our Responsible Gaming page.