Frequently Asked Questions
7jj Complete FAQ
From opening an account to withdrawing money via bKash — find answers to all your questions in one place.
It is natural to have questions when using 7jj. Below we have organized the most frequently asked questions about account registration, deposits and withdrawals, gameplay, bonuses, and responsible gaming into five sections. If you cannot find your answer here, contact our 24/7 live chat support.
Account and Registration
Account
To create an account at 7jj, you need an active mobile number and a valid email address. Enter your name, date of birth, and preferred password in the registration form. No documents are required initially. A government-issued ID may be requested later for identity verification.
Instant verification is not required for basic gaming and small deposits. However, the 7jj platform may ask you to complete KYC verification before processing larger withdrawals. This is an important step to ensure the platform's security and fair play.
Only one account per person is allowed. Creating multiple accounts using the same mobile number, email, or payment method is a violation of 7jj's rules and may result in disqualification from any bonuses or account closure.
Use the "Forgot Password?" option on the login page. A verification code will be sent to your registered mobile number or email. Use the code to set a new password. If you have trouble, contact 7jj's 24/7 live chat directly.
7jj is for players aged 21 and above only. You must provide your correct date of birth during registration, and the platform may verify your age when needed. 7jj is always committed to preventing underage gaming.
Deposits and Withdrawals
Payments
Deposits via bKash are generally instant — in most cases the balance is added to your 7jj account within a few minutes. If there is a slight delay due to network issues or peak hours, wait 15 minutes. If the issue persists, contact live chat.
The minimum deposit amount is ৳200 across all payment methods. The minimum withdrawal amount is ৳1,000. This limit applies to all methods — bKash, Nagad, Rocket, and bank transfer.
Yes, bKash, Nagad, and Rocket are all supported at 7jj. Bank transfer is also available. Choose your preferred method on the payments page and follow the instructions — the process is simple and secure for each method.
Withdrawals at 7jj are generally completed within 1 hour. After a request is approved, funds arrive quickly via bKash or Nagad. Bank transfers may take slightly longer depending on the bank's processing time.
7jj does not charge any deposit or withdrawal fees. However, mobile banking services such as bKash or Nagad may apply their own transaction charges. Check your mobile banking app for the latest fee information.
A withdrawal request may be cancelled in some cases while it is still in "pending" status. However, once it has been approved it cannot be cancelled. If you want to cancel, contact live chat as soon as possible.
Games and How to Play
Gameplay
7jj offers betting on BPL and various other cricket tournaments. Go to the Sports section, select a match, browse the markets (match winner, top batsman, total runs, etc.) and place your stake on your chosen option. Confirm all details on the bet slip before submitting.
RTP (Return to Player) is the theoretical percentage of wagered money a game returns to players over the long term. It is set by the game developer and represents an average across hundreds of thousands of spins. Results in a short session can differ from this figure — that is the normal uncertainty of gaming.
Yes, 7jj is fully mobile-friendly. The site works smoothly on any Android or iOS browser. You can log in from a mobile browser without downloading a separate app and access all games and betting markets.
Yes, 7jj's live casino section features games from top providers such as Evolution Gaming and Ezugi, where you can play Baccarat, Roulette, and Blackjack with professional dealers via real-time video streaming. A good internet connection is all you need.
Every slot and table game at 7jj is powered by Random Number Generator (RNG) technology, which is tested by third parties. Results are completely random and neither the platform nor the player can predetermine outcomes — this is the foundation of fair play.
Bonuses and Promotions
Bonuses
As a new member you receive a 100% welcome bonus on your first deposit, up to ৳8,000. That means depositing ৳8,000 gives you a total of ৳16,000 to start playing with. The bonus is automatically credited to your account after the first deposit.
A wagering requirement means you must place a specified amount of bets before you can withdraw bonus funds. The welcome bonus at 7jj has a 25x wagering requirement — meaning you need to wager 25 times the bonus amount before you are eligible to withdraw. You can track your progress in the bonus section of your account.
You advance through the 7jj VIP program automatically by playing regularly. There are four tiers — Bronze, Silver, Gold, and Platinum. Bronze offers up to 0.3% weekly cashback, and Platinum offers up to 1.2%. Benefits increase as you move up each tier.
Usage may vary depending on the terms of each promotion. Generally, the welcome bonus can be used on slot games. Specific promotions may include sports betting. Read the terms and conditions of each bonus carefully or ask via live chat.
Yes, 7jj runs special promotions during various festivals and occasions (such as Eid ul-Fitr, Eid ul-Adha, and the T20 World Cup season). Check the promotions page regularly or ask via live chat — you will be among the first to know about new offers.
Security and Responsible Gaming
Security
7jj uses SSL encryption technology to keep all your personal and financial information secure. Data is not sold or shared with third parties. For more details about our privacy practices, visit the Privacy Policy page.
If you notice signs of gaming addiction, contact 7jj's live chat immediately or visit our Responsible Gaming page. You have the option to take a temporary break or exclude yourself completely. You can also ask support to suspend your account for a set period.
Self-exclusion means you can request to have your account locked for a set period or permanently. It is a responsible step to take. Contact 7jj's 24/7 live chat or email [email protected] and our team will assist you promptly.
Yes, 7jj allows you to set daily, weekly, or monthly deposit limits. Setting these limits is an effective way to manage your budget. Contact account settings or live chat to set your limits.
If you notice suspicious activity, change your password immediately and notify 7jj via live chat. Our security team is able to investigate your account and lock it if necessary. Use a strong password and never share your login details with anyone.
Still have questions? We are ready to help
Our 24/7 Bengali live chat support team is always online to answer any question. You can also reach us by email.
Email: [email protected] | Support Language: Bengali